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I love what I do! More than any person could really ever understand. My job allows me a lot of freedoms, but also the opportunity to do so much good. I am eternally grateful.

Yet, as a sole trader and small business person, I wear many, many hats. I am the Massage Therapist, the receptionist, secretary, treasurer, PR person, Social Media consultant and housekeeper. And even before my working day begins and before it ends I am a wife, mother, home-maker, chef, cleaning lady...ultimately, I do not have a lot of spare time. So that which I do have, is precious! I would love to see as many clients in my day as I can allow, but in order to do this, I need a little help from every body else. 

I respectfully request that all clients respect my time and energy, and adhere to following cancellation policy. 

1. A minimum of 24hrs notice is required for all cancellations and rescheduling requests. No fees will apply. 

2. Cancellation fees within the 24hr time frame will apply as follows:

4-24hrs before appointment time - 50% of treatment cost.

0-4hrs before appointment time - 100% of treatment cost. Payments details will be sent via SMS.

3. All NO-SHOW appointments will be subject to forfeiture of 100% of treatment cost, due prior to any other appointments being scheduled. 

If this payment is NOT made within 7 days, I WILL NOT accept any ongoing appointments from you. You have not given me an opportunity to fill your missed appointment, and this means a financial loss to me. This will not be tolerated. 

4. All fees and terms are applicable to Gift Vouchers. If you make an appointment, and do not show, you will be notified that your voucher is now Null and Void. If you cancel within a few hours of your appointment, then the voucher value will be reduced etc. 

I respect the time that my clients spend on my table, allowing me to do what I love and what I do best.. and I thank you all for showing my service all the respect that which it deserves. 

Exceptional circumstances will always be taken in to consideration..hey, what would life be if it weren't getting in the way of making plans? :)

Cancellation Policy: About
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